To register, click ‘Join’ on the upper right side of any page and simply provide your email address, password, and ID. Once you’re registered, you can manage your account information on the ‘My ALAND’ page.
MemberHow do I close my account?
To close your account, please contact us using the Private Postings or call our customer service. Upon receipt of your request, we will close your account immediately.
MemberHow do I update my address and phone number?
Please sign in to your account first and visit the My Profile section on My Account page to update your account information.
Order/PaymentIs my personal and payment information secure?
We do not store your payment information. All transactions are over an encrypted SSL connection, which offers an excellent level of security.
Order/PaymentCan I place an order as a guest?
We require all customers to register to checkout.
Order/PaymentCan I change or cancel my order?
You can change or cancel your order within 24 hours of purchasing if the order status is still ‘Pending’
Order/PaymentThe item I want is out of stock, will it be restocked? How do I get notified when it’s restocked?
Generally, the expected restock date is specified on the product’s page next to the product name. If the expected date is not stated, it means the item will not be restocked.
Order/PaymentWhat forms of payment do you accept?
PayPal: Virtual online account, Credit/Debit cards supported by PayPal (PayPal registration not required)
- We accept credit cards and PayPal.
Order/PaymentIs partial cancellation allowed for a credit card payment?
Partial cancellations are not allowed for credit card payments.
DeliveryHow soon can I receive my order once it is placed?
For standard shipping, it generally takes 7-14 business days.